Privacy Policy

Introduction

Help In PH ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request cleaning services or quotes
• Contact us through our website or other communication channels
• Schedule appointments or service bookings
• Subscribe to newsletters or communications
• Provide feedback or reviews

This information may include:

• Name and contact information (email address, phone number, physical address)
• Property details and service preferences
• Payment and billing information
• Communication history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Device information and operating system
• Referring URLs and pages viewed
• Date and time of visits
• Cookie data and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process service requests and manage appointments
• Communicate with you about services, scheduling, and updates
• Process payments and maintain billing records
• Respond to inquiries and provide customer support
• Send marketing communications (with your consent)
• Analyze website usage and improve user experience
• Comply with legal obligations and enforce our terms
• Prevent fraud and enhance security

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, scheduling systems, and communication platforms. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Respond to legal requests from authorities

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data encryption and transmission protocols
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another service provider
• Withdrawal of Consent: Withdraw consent for processing where consent was the legal basis

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than the Philippines. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: