Track Order - Help In PH Cleaning Services

Appointment Confirmation

When you schedule service, you receive confirmation containing your appointment date, time window, and service type. This confirmation email or message includes all relevant details about your scheduled cleaning.

Keep this confirmation accessible—it contains the information you need regarding your service appointment and crew arrival expectations.

Arrival Windows

Scheduled services include estimated arrival time windows rather than exact times. This flexibility allows crews to complete previous appointments thoroughly while maintaining reasonable arrival expectations for subsequent clients.

If significant delays occur, we contact you to adjust expectations. Most services proceed within the scheduled window without requiring timeline modifications.

Crew Information

For regular clients, we typically assign consistent crews to your property. This crew familiarity improves service efficiency and allows teams to remember your specific preferences and property characteristics.

New clients receive crew assignment information in their appointment confirmation, including the team leader's name when available.

Day-of Communication

On your service day, crews contact you if they're running significantly ahead or behind schedule. This communication helps you plan accordingly and ensures someone is available for property access if needed.

You can also contact our office on service days for real-time updates on crew location and estimated arrival times.

Receiving Service Updates

Email Confirmation

Initial service bookings generate email confirmations containing appointment details, service scope, and pricing information. These emails serve as your primary service reference.

Phone Communication

For same-day updates or urgent schedule changes, phone communication provides immediate information exchange. Our office number connects you directly with scheduling coordinators.

Text Messages

Some clients receive text message reminders about upcoming appointments. These brief messages confirm service dates and provide quick reference without requiring email access.

Modifying Your Schedule

Life circumstances change, and cleaning schedules sometimes need adjustment. We accommodate reasonable modification requests when you need to reschedule, adjust frequency, or temporarily pause service.

Rescheduling Appointments

Contact us as early as possible when you need to change an appointment. Earlier notification provides more flexibility in finding alternative time slots that work for both your schedule and our crew routing.

Frequency Adjustments

Regular service clients can modify their cleaning frequency as needs evolve. Whether increasing or decreasing service frequency, we adjust schedules to match your current requirements.

Temporary Pauses

Extended absences, renovations, or other circumstances sometimes require temporary service suspension. We pause your schedule and resume when you're ready, maintaining your preferred crew assignments when possible.

Schedule Modifications:

+63 28 804 0595

[email protected]

Professional scheduling and coordination representing flexible service appointment management

Common Scheduling Questions

How far in advance should I book?

Booking timeline depends on service type and current demand. Regular maintenance services often have more flexible scheduling than specialized services like post-construction cleanup. Contact us to check availability for your preferred dates.

Can I request specific crews?

Regular clients often develop preferences for particular crews. We accommodate these requests when possible, though crew availability varies based on scheduling and assignments. Let us know your preferences during booking.

What if I need to cancel?

Contact us as soon as you know you need to cancel. Earlier notification helps us adjust crew schedules and potentially serve other clients during that time slot. We discuss any cancellation policies during initial service setup.

Do you offer same-day service?

Same-day availability depends on current crew schedules and your location. While we can't guarantee same-day service, contact us to check if crews are available in your area on short notice.

Track Your Service

Service Tracking Information